Job Description:

Job Description

A Call Center Agent is responsible for handling inbound and outbound calls from customers in a professional and efficient manner. They provide product or service information, answer inquiries, and resolve customer complaints.

Responsibilities

• Answer incoming calls and respond to customer inquiries
• Make outbound calls to follow up on customer inquiries or resolve issues
• Provide information about products, services, and promotions
• Assist customers with placing orders or processing returns
• Handle customer complaints and provide appropriate solutions
• Maintain a high level of professionalism and customer service at all times

Skill Sets

• Excellent communication skills
• Customer service oriented
• Ability to multi-task and prioritize tasks
• Problem-solving skills
• Knowledge of customer relationship management (CRM) systems
• Experience in a call center or customer service role is a plus

Industry:

Professional Services

Category:

Consultancy

Skills: