Job Description:

Job Description: Customer Service Executive

Responsibilities:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolving customer complaints and issues to ensure customer satisfaction
• Providing product information and assistance to customers
• Processing orders, returns, and exchanges
• Maintaining accurate records of customer interactions and transactions

Skill Sets:

1. Excellent communication and interpersonal skills
2. Problem-solving and conflict resolution abilities
3. Attention to detail and accuracy
4. Ability to work efficiently in a fast-paced environment
5. Proficiency in using customer service software and tools

Qualifications:

Prior experience in customer service or a related field is preferred but not required. A high school diploma or equivalent is typically required.

Industry:

Human Resources

Category:

Recruitment

Skills: