Job Description:

Job Description:

We are seeking a friendly and customer-oriented Guest Service Agent to join our team. The Guest Service Agent will be responsible for providing exceptional customer service to our guests throughout their stay. This includes greeting guests, assisting with check-in and check-out, answering any questions they may have, and ensuring their overall satisfaction during their stay.

Responsibilities:

• Greet and welcome guests upon arrival
• Assist guests with check-in and check-out processes
• Answer guest inquiries and provide information about the hotel amenities and local attractions
• Handle guest complaints and resolve issues in a timely and efficient manner
• Process payments and maintain guest records
• Coordinate with other hotel departments to ensure guest needs are met

Skill Sets:

• Excellent customer service skills
• Strong communication and interpersonal abilities
• Ability to handle difficult situations with professionalism and patience
• Attention to detail and organizational skills
• Knowledge of hotel reservation systems and procedures
• Previous experience in a customer service or hospitality role is preferred

Industry:

Leisure, Travel & Tourism

Category:

Hospitality & Leisure

Skills: