Job Description:

Job Description: Service Desk & Infrastructure Monitoring Analyst

Responsibilities:

• Respond to and resolve IT support tickets submitted by end-users
• Monitor and maintain the infrastructure to ensure availability and performance
• Identify and troubleshoot issues related to systems, networks, and applications
• Escalate complex problems to appropriate teams or vendors for resolution
• Create and maintain documentation for IT procedures and processes
• Coordinate with other IT teams to implement changes and upgrades to the infrastructure
• Participate in on-call rotation for after-hours support

Skill Sets:

• Strong knowledge of IT systems, networks, and applications
• Experience with monitoring tools such as Nagios, Zabbix, or SolarWinds
• Excellent troubleshooting skills to resolve issues in a timely manner
• Ability to communicate effectively with end-users and technical teams
• Knowledge of ITIL best practices for service management
• Experience with incident management and change management processes
• Certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus

Industry:

Information Technology

Category:

IT - Software

Skills: