Job Description:

Call Center Agent Job Description

A Call Center Agent is responsible for handling inbound and outbound customer calls efficiently and effectively. They provide customer service, answer inquiries, resolve complaints, and provide information about products or services.

Responsibilities:

• Answering incoming calls and responding to customer inquiries
• Making outbound calls to follow up on customer requests or inquiries
• Providing excellent customer service and resolving customer complaints
• Entering customer information into the database accurately
• Meeting or exceeding call center metrics and targets

Skill Sets:

• Strong communication skills, both verbal and written
• Excellent customer service skills
• Ability to work in a fast-paced environment
• Problem-solving skills
• Attention to detail and accuracy

Industry:

Industrial / Manufacturing

Category:

Manufacturing Industry

Skills: