Job Description:

Job Description: Call Center Associate

Responsibilities:

• Answer incoming calls and assist customers with inquiries, requests, and issues
• Provide excellent customer service and ensure customer satisfaction
• Handle customer complaints and escalations in a professional manner
• Update customer information in the database
• Process orders, returns, and exchanges
• Follow up with customers to ensure their issues are resolved

Skill Sets:

• Excellent communication and interpersonal skills
• Ability to remain calm and patient under pressure
• Strong problem-solving skills
• Attention to detail and accuracy
• Ability to multitask and prioritize tasks effectively
• Proficiency in using call center software and CRM systems
• Previous customer service experience is preferred

Industry:

HealthCare

Category:

Health

Skills: