Job Description:

Call Center Representative Job Description

Job Description: The Call Center Representative will be responsible for handling inbound and outbound customer calls in a timely and professional manner. They will provide customers with product information, resolve inquiries, and process orders or returns.

Responsibilities:

• Answering incoming calls and addressing customer inquiries
• Providing information about products and services
• Resolving customer complaints or issues
• Processing orders, returns, and exchanges
• Keeping accurate records of customer interactions

Skill Sets:

• Excellent communication and interpersonal skills
• Customer service oriented
• Problem-solving abilities
• Ability to multitask and work efficiently under pressure
• Strong attention to detail

Industry:

Human Resources

Category:

Recruitment

Skills: