Job Description:

Job Description: Customer Service Coordinator

Responsibilities:

• Answering customer inquiries via phone, email, and chat.
• Resolving customer complaints and issues in a timely manner.
• Processing customer orders and returns.
• Maintaining customer records and interaction history.
• Coordinating with other departments to ensure customer satisfaction.
• Assisting with customer feedback collection and analysis.

Skill Sets:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Attention to detail and organizational skills.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in CRM software and Microsoft Office Suite.
• Previous customer service experience is preferred.

Industry:

Not For Profit

Category:

Human Services

Skills:

Benefits: