Job Description:

Job Description:

A Customer Service Executive is responsible for handling customer inquiries, resolving customer complaints, and providing customers with information about products and services. They must ensure customer satisfaction and strive to always exceed customer expectations.

Responsibilities:

• Responding to customer inquiries via phone, email, or in person
• Resolving customer complaints in a professional and timely manner
• Providing information about products and services
• Processing orders, forms, applications, and requests
• Assisting with billing and payment inquiries
• Maintaining customer records and updating the database
• Identifying and escalating priority issues

Skill Sets:

A successful Customer Service Executive should possess the following skills:

• Excellent communication skills
• Problem-solving abilities
• Patience and empathy
• Ability to work well under pressure
• Attention to detail
• Knowledge of customer service principles and practices
• Proficiency in computer systems and applications

Industry:

Human Resources

Category:

Recruitment

Skills: