Job Description:

Job Description: Customer Service Quality Assurance

Responsibilities:

• Conduct quality assurance assessments on customer service interactions
• Review customer service interactions, including calls, emails, and chat sessions
• Identify areas for improvement and provide feedback to customer service representatives
• Create and maintain quality assurance reports
• Develop and implement quality assurance processes and procedures
• Collaborate with customer service managers to improve overall customer satisfaction

Skill Sets:

• Excellent communication and interpersonal skills
• Strong attention to detail
• Experience in customer service or quality assurance
• Ability to analyze data and identify trends
• Knowledge of customer service best practices
• Proficiency in Microsoft Office and customer service software

Industry:

Technology & Telecoms

Category:

Internet

Skills: