Job Description:

Job Description:

We are looking for a Customer Support Specialist to join our team. The ideal candidate will be responsible for providing excellent customer service and support to our clients. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.

Responsibilities:

• Handling incoming customer inquiries via phone, email, and chat
• Providing timely and accurate information to customers
• Resolving customer issues and complaints in a professional manner
• Escalating complex problems to the appropriate team members
• Documenting customer interactions and maintaining accurate records
• Identifying opportunities to improve customer service processes

Skill Sets:

• Excellent communication skills
• Strong problem-solving abilities
• Customer-focused mindset
• Ability to work well in a team environment
• Experience with CRM systems
• Attention to detail

Industry:

Human Resources

Category:

Recruitment

Skills: