Job Description:

Job Description: Customer Service-SOP Executive

Responsibilities:

• Develop and implement standardized operating procedures (SOPs) for customer service department
• Ensure adherence to SOPs by training and monitoring customer service representatives
• Analyze customer service performance metrics and identify areas for improvement
• Collaborate with cross-functional teams to streamline customer service processes
• Handle escalated customer complaints and provide resolutions in a timely manner
• Stay up-to-date on industry trends and best practices in customer service

Skill Sets:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work effectively in a fast-paced environment
• Attention to detail and organizational skills
• Proficiency in Microsoft Office and customer service software
• Knowledge of customer service best practices and standards

Industry:

Professional Services

Category:

Consultancy

Skills: