Job Description:

Job Description:

The Guest Service Agent is responsible for providing excellent customer service to all guests of the hotel. They are the first point of contact for guests and are responsible for ensuring a positive experience during their stay.

Responsibilities:

• Greet and welcome guests upon arrival
• Check guests in and out of the hotel
• Answer phone calls and respond to guest inquiries
• Handle reservations and assist with room assignments
• Address guest complaints and resolve any issues
• Process payments and maintain accurate records
• Provide information about hotel amenities, local attractions, and dining options
• Assist with luggage and transportation arrangements
• Ensure the lobby and guest areas are clean and presentable

Skill Sets:

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Attention to detail and accuracy
• Proficiency in computer systems and software
• Ability to remain calm and professional in stressful situations
• Knowledge of local area and attractions
• Previous experience in hospitality or customer service is preferred

Industry:

Leisure, Travel & Tourism

Category:

Hospitality & Leisure

Skills: