Job Description:

Job Description: L1 Service Desk Engineer

Responsibilities:

• Providing first level support and troubleshooting for IT-related issues such as hardware, software, and networking problems.
• Responding to tickets and requests in a timely manner, escalating to higher level support when necessary.
• Installing, configuring, and upgrading computer systems and applications.
• Maintaining documentation of IT assets and procedures.
• Training end-users on basic IT functions and best practices.

Skill Sets:

• Knowledge of common IT hardware, software, and networking technologies.
• Excellent problem-solving and communication skills.
• Ability to work independently and prioritize tasks effectively.
• Experience with ticketing systems and remote support tools.
• Basic understanding of ITIL framework and best practices.

Industry:

Professional Services

Category:

Consultancy

Skills: