Job Description:

Job Description:

The reservation agent is responsible for booking reservations for customers, whether it be for hotels, restaurants, car rentals, or other services. They must have excellent customer service skills and be able to effectively communicate with clients to ensure their needs are met.

Responsibilities:

• Answering phone calls and emails from customers looking to make reservations
• Informing customers of availability, rates, and other relevant information
• Booking reservations accurately and efficiently
• Providing excellent customer service throughout the booking process
• Resolving any issues or complaints that may arise

Skill Sets:

• Excellent communication skills
• Strong customer service skills
• Ability to multitask and work efficiently in a fast-paced environment
• Attention to detail and accuracy in booking reservations
• Ability to remain calm and professional when dealing with difficult customers
• Knowledge of reservation systems and software

Industry:

Leisure, Travel & Tourism

Category:

Hospitality & Leisure

Skills: