Job Description:

Job Description: Senior Support Manager - Project

The Senior Support Manager - Project is responsible for overseeing and managing the support operations for specific projects within the organization. This role requires strong leadership skills, excellent project management abilities, and a deep understanding of customer support best practices.

Responsibilities:

• Lead and manage a team of support specialists to ensure customer satisfaction and project success
• Identify project support needs and develop strategies to address them
• Collaborate with cross-functional teams to ensure seamless project execution
• Track and analyze project support metrics to identify areas for improvement
• Provide regular reports and updates to senior management on project support status
• Resolve escalated customer support issues in a timely and professional manner

Skill Sets:

• Strong leadership and team management skills
• Excellent project management abilities
• In-depth knowledge of customer support best practices
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to thrive in a fast-paced and dynamic environment

Industry:

Human Resources

Category:

Recruitment

Skills: