Job Description:

Job Description:

We are seeking a highly motivated Call Center Agent to join our team. The ideal candidate will be responsible for handling incoming and outgoing calls to assist customers with their inquiries, provide information, and resolve any issues they may have. The Call Center Agent will also be required to maintain accurate records of all interactions and follow up with customers as needed.

Responsibilities:

• Answer incoming calls in a professional and courteous manner
• Assist customers with their inquiries, provide information, and resolve any issues they may have
• Make outbound calls to follow up with customers or provide updates
• Maintain accurate records of all interactions with customers
• Work collaboratively with team members to ensure customer satisfaction
• Adhere to company policies and procedures at all times

Skill Sets:

• Excellent communication skills, both verbal and written
• Strong customer service orientation
• Ability to multitask and prioritize in a fast-paced environment
• Attention to detail and accuracy
• Proficiency in using call center software and CRM systems
• Previous experience in a call center or customer service role is a plus

Industry:

Business Services

Category:

Furniture

Skills: