Job Description:

• Job Description:
• As a Client Relations Manager, you will be responsible for building and maintaining strong relationships with clients, ensuring their needs are met and their expectations are exceeded. You will act as the main point of contact for clients, providing exceptional customer service and addressing any concerns or issues that may arise.
• Responsibilities:
• Develop and maintain relationships with clients to foster long-term partnerships.
• Understand and anticipate client needs, proactively providing solutions and recommendations.
• Resolve any client issues in a timely and professional manner.
• Collaborate with internal teams to ensure client satisfaction and successful project implementation.
• Track and report on client satisfaction and retention metrics.
• Identify opportunities for upselling or cross-selling products or services to clients.
• Skill Sets:
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to prioritize and manage multiple tasks simultaneously.
• Proficiency in CRM software and Microsoft Office suite.
• Knowledge of the industry and market trends.
• Proven track record of client retention and growth.

Industry:

Not For Profit

Category:

Human Services

Skills: