Job Description:

Job Description

The Customer Service Executive is responsible for interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. They maintain a high level of professionalism and provide excellent customer service at all times.

Responsibilities:

• Answering incoming customer calls and emails
• Resolving customer complaints in a timely and efficient manner
• Providing information about products and services
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions and transactions
• Following up on customer interactions

Skill Sets:

• Excellent communication skills
• Problem-solving skills
• Ability to multitask and prioritize
• Attention to detail
• Ability to work in a fast-paced environment
• Knowledge of customer service principles

Industry:

Industrial / Manufacturing

Category:

Electronics Industry

Skills: