Job Description:

IT Service Desk Engineer

Job Description:

• Provide technical support and troubleshooting for end users
• Install, configure, and maintain hardware and software systems
• Respond to help desk tickets and provide timely resolution
• Create and update documentation for systems and procedures
• Collaborate with other IT staff to ensure smooth operation of computer systems

Responsibilities:

• Diagnose and resolve technical issues
• Escalate tickets to higher-level support when necessary
• Maintain accurate records of user interactions and resolutions
• Train end users on software and hardware systems

Skill Sets:

• Strong technical knowledge of computer systems and networks
• Excellent troubleshooting and problem-solving skills
• Customer service-oriented with good communication skills
• Ability to work in a fast-paced environment and prioritize tasks
• Experience with ticketing systems and remote support tools

Industry:

Professional Services

Category:

Consultancy

Skills: