Job Description:

Job Description:

Technical Support Engineer

We are seeking a skilled Technical Support Engineer to provide technical assistance and support to our customers. The ideal candidate will have strong problem-solving skills and a passion for helping others. This role requires excellent communication skills and the ability to work well under pressure.

Responsibilities:

• Provide technical support to customers via phone, email, or chat
• Troubleshoot issues and provide solutions in a timely manner
• Collaborate with other team members to resolve complex technical problems
• Document and track customer issues to ensure timely resolution
• Stay current on product updates and new technologies

Skill Sets:

1. Excellent communication and interpersonal skills
2. Strong problem-solving abilities
3. Knowledge of operating systems, networking, and software applications
4. Experience with customer support tools and ticketing systems
5. Ability to work well under pressure and prioritize tasks effectively

Industry:

Professional Services

Category:

Consultancy

Skills: