Job Description:

Job Description: Call Center Agent

Responsibilities:

• Answer incoming calls and respond to customer inquiries
• Resolve customer complaints and provide appropriate solutions
• Make outbound calls to follow up on customer issues
• Update customer information in the database during and after each call
• Work closely with team members to achieve call center goals
• Meet or exceed call center quality and efficiency standards

Skill Sets:

• Excellent communication and interpersonal skills
• Problem-solving abilities and a customer-focused mindset
• Ability to handle high call volumes and work under pressure
• Good computer skills and familiarity with CRM software
• Strong time management and organizational skills
• Previous call center experience is a plus

Industry:

HealthCare

Category:

Health

Skills: