Job Description:

Call Center Agent Job Description

Job Responsibilities:

• Answer incoming calls and respond to customer inquiries
• Make outbound calls to follow up with customers
• Provide information about products and services
• Resolve customer complaints and issues
• Ensure customer satisfaction through excellent service
• Maintain accurate and detailed records of customer interactions

Skill Sets:

• Excellent communication skills
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving skills
• Good listening skills
• Basic computer skills
• Ability to work well in a team

Qualifications:

High school diploma or equivalent

Prior customer service experience is preferred

Ability to work flexible hours, including nights and weekends

Industry:

HealthCare

Category:

Health

Skills: