Job Description:

Job Description: Customer Care Representative

Responsibilities:

• Act as the first point of contact for customers via phone, email, or chat
• Listen to customers' concerns and provide appropriate solutions or escalate to the appropriate department
• Handle customer inquiries, complaints, and feedback in a professional and timely manner
• Maintain accurate records of customer interactions in the CRM system
• Work closely with other team members to ensure customer satisfaction

Skill Sets:

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities
• Ability to remain calm and professional under pressure
• Good time management and organizational skills
• Experience with CRM software is preferred

Industry:

Retail

Category:

Retail

Skills: