Job Description:

Job Description:

We are currently seeking a dedicated Customer Service Agent to join our team. The Customer Service Agent will be responsible for managing customer inquiries, providing product information, handling complaints, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills and have a passion for helping others.

Responsibilities:

• Respond to customer inquiries through phone, email, and chat
• Provide product information and recommendations to customers
• Resolve customer complaints in a timely and professional manner
• Process orders and returns accurately
• Monitor customer feedback and escalate issues as needed
• Assist with product troubleshooting and technical support

Skill Sets:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multitask and prioritize tasks
• Attention to detail and accuracy
• Adaptability and flexibility in a fast-paced environment
• Previous customer service experience is a plus

Industry:

Professional Services

Category:

Consultancy

Skills: