Job Description:

Job Description

A Customer Service Executive is responsible for providing exceptional customer service and support to customers. They serve as the main point of contact for customer inquiries, issues, and feedback.

Responsibilities:

• Responding to customer inquiries via phone, email, and chat
• Handling and resolving customer complaints in a professional manner
• Processing orders, returns, and exchanges
• Escalating complex issues to the appropriate team members
• Building positive relationships with customers
• Providing product information and recommendations
• Keeping accurate records of customer interactions and transactions
• Following up with customers to ensure their satisfaction

Skill Sets:

• Excellent communication skills
• Strong problem-solving abilities
• Ability to remain calm under pressure
• Good listening skills
• Attention to detail
• Ability to work in a fast-paced environment
• Basic computer skills
• Previous customer service experience preferred

Industry:

HealthCare

Category:

Health

Skills: