Job Description:

Job Description: Customer Service Executive

A Customer Service Executive is responsible for maintaining customer satisfaction by providing exceptional service to customers via phone, email, or in-person interactions. They handle inquiries, complaints, and requests in a timely and professional manner.

Responsibilities:

• Responding to customer inquiries via phone, email, and in-person
• Resolving customer complaints and issues efficiently
• Processing orders, returns, and exchanges
• Keeping accurate records of customer interactions
• Providing product and service information to customers
• Upselling and cross-selling products and services
• Handling billing and payment inquiries

Skill Sets:

• Excellent communication and interpersonal skills
• Problem-solving and conflict resolution abilities
• Ability to work under pressure and meet targets
• Attention to detail and accuracy
• Proficiency in CRM software and Microsoft Office suite
• Ability to multi-task and prioritize tasks
• Experience in customer service or related field a plus

Industry:

HealthCare

Category:

Health

Skills: