Job Description:

Job Description

Customer Service Executive

Responsibilities:

• Interact with customers to provide information in response to inquiries about products or services.
• Handle and resolve customer complaints and issues in a timely and professional manner.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal teams to ensure customer satisfaction.
• Identify and escalate priority issues to the appropriate channels.

Skill Sets:

• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and ability to think on your feet.
• Ability to multitask and prioritize tasks effectively.
• Good understanding of customer service principles and practices.
• Strong empathy and ability to relate to customer needs and concerns.
• Proficiency in using customer service tools and software.

Industry:

HealthCare

Category:

Health

Skills: