Job Description:

Job Description

We are seeking a highly motivated and detail-oriented Customer Service Executive to join our team. The ideal candidate will have excellent communication skills, a friendly demeanor, and a passion for helping customers.

Responsibilities:

• Interact with customers via phone, email, and chat to provide information about products and services
• Resolve customer complaints and issues in a professional and timely manner
• Process customer orders, returns, and exchanges
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer satisfaction

Skill Sets:

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Experience with CRM software is a plus
• Previous customer service experience preferred

Industry:

Professional Services

Category:

Consultancy

Skills: