Job Description:

Customer Service Executive Job Description:

Job Responsibilities:

• Interacting with customers to provide information in response to inquiries about products or services.
• Handling and resolving customer complaints or concerns in a professional manner.
• Keeping records of customer interactions and transactions.
• Communicating and coordinating with internal departments to ensure customer satisfaction.
• Assisting in the processing of customer orders, returns, and exchanges.
• Providing feedback on the efficiency of the customer service process.

Skill Sets Required:

• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Problem-solving skills and a customer-focused mindset.
• Knowledge of customer service principles and practices.
• Proficiency in using customer service software and CRM systems.
• Patience and empathy when dealing with customer inquiries and issues.

Industry:

Technology & Telecoms

Category:

Logistics

Skills: