Job Description:

Job Description: Customer Service Executive

Responsibilities:

• Respond to customer inquiries and resolve any issues in a timely manner
• Manage customer accounts and maintain accurate records of interactions
• Provide product information and assistance to customers
• Assist with processing orders, returns, and exchanges
• Handle complaints and escalate issues as needed
• Maintain a positive and professional attitude when dealing with customers
• Collaborate with other departments to ensure customer satisfaction

Skill Sets:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work well under pressure
• Attention to detail
• Knowledge of customer service principles and practices
• Proficiency in using customer service software and systems
• Ability to multitask and prioritize tasks effectively

Industry:

Technology & Telecoms

Category:

Logistics

Skills: