Job Description:

Job Description:

The Customer Service Executive is responsible for handling customer inquiries, resolving complaints, and providing information about products and services. They must ensure customer satisfaction by delivering high-quality service in a timely and professional manner.

Responsibilities:

• Responding to customer queries via phone, email, or chat
• Resolving customer complaints in a timely and effective manner
• Providing product and service information to customers
• Processing orders, returns, and exchanges
• Tracking customer interactions and maintaining records
• Collaborating with other departments to ensure customer needs are met
• Identifying and escalating priority issues to management

Skill Sets:

• Excellent communication and interpersonal skills
• Ability to remain calm and professional under pressure
• Strong problem-solving and conflict resolution abilities
• Attention to detail and accuracy
• Proficiency in computer systems and software
• Ability to multitask and prioritize tasks effectively
• Experience in customer service or a related field is preferred

Industry:

Technology & Telecoms

Category:

Logistics

Skills: