Job Description:

Job Description

The Customer Service Executive is responsible for providing excellent customer service and support to customers. They will interact with customers to handle complaints, process orders, and provide information about products and services. The Customer Service Executive will also be responsible for maintaining customer records and resolving customer issues in a timely and efficient manner.

Responsibilities:

• Interact with customers to provide information in response to inquiries about products and services
• Handle and resolve customer complaints in a timely and professional manner
• Process orders, forms, applications, and requests from customers
• Maintain customer records and update account information as needed
• Follow up with customers to ensure their satisfaction with products and services

Skill Sets:

• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to prioritize and manage multiple tasks efficiently
• Customer-focused and service-oriented mindset
• Proficient in computer applications and software, including CRM systems

Industry:

Human Resources

Category:

Recruitment

Skills: