Job Description:

Job Description: Customer Service Manager

The Customer Service Manager is responsible for overseeing the customer service team and ensuring they provide excellent service to customers. They play a critical role in maintaining customer satisfaction and loyalty to the brand.

Responsibilities:

• Manage and lead the customer service team to ensure high levels of customer satisfaction
• Develop and implement customer service policies and procedures
• Handle escalated customer complaints and issues
• Monitor and analyze customer service metrics to identify areas for improvement
• Train and onboard new customer service team members
• Collaborate with other departments to improve overall customer experience
• Stay updated on industry trends and best practices in customer service

Skill Sets:

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Problem-solving and conflict resolution abilities
• Ability to multitask and prioritize workload
• Knowledge of CRM systems and customer service software
• Experience in customer service or a related field
• Ability to work well under pressure and in a fast-paced environment

Industry:

Human Resources

Category:

Recruitment

Skills: