Job Description:

Job Description: Customer Service Manager

The Customer Service Manager is responsible for overseeing and managing the customer service team to ensure excellent customer service and support. They will also work closely with other departments to resolve customer issues and improve overall customer satisfaction.

Responsibilities:

• Manage a team of customer service representatives
• Develop and implement customer service policies and procedures
• Handle escalated customer complaints and issues
• Monitor customer service performance metrics
• Collaborate with other departments to improve overall customer experience
• Train and onboard new customer service employees

Skill Sets:

• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Problem-solving and conflict resolution skills
• Ability to multitask and prioritize tasks effectively
• Knowledge of customer service best practices
• Experience working in a customer service role

Industry:

Human Resources

Category:

Recruitment

Skills: