Job Description:

Job Description:

A Customer Service Representative is responsible for assisting customers with their inquiries, complaints, and requests within a timely and professional manner. They serve as the first point of contact for customers via phone, email, or in-person. The main goal of a Customer Service Representative is to ensure customer satisfaction and maintain positive relationships with customers.

Responsibilities:

• Responding to customer inquiries and resolving issues in a professional and courteous manner
• Handling customer complaints and escalations effectively
• Processing orders, returns, and exchanges
• Providing product information and assistance to customers
• Maintaining accurate records of customer interactions and transactions
• Identifying and implementing ways to improve customer service processes

Skill Sets:

• Excellent communication and interpersonal skills
• Ability to remain calm and patient under pressure
• Strong problem-solving and decision-making abilities
• Attention to detail and organizational skills
• Proficiency in computer systems and customer service software
• Experience in a customer service or related role is preferred

Industry:

Not For Profit

Category:

Human Services

Skills: