Job Description:

Customer Service Representative Job Description

Responsibilities:

• Answer incoming customer inquiries via phone, email, or chat
• Provide information about products and services
• Assist customers with order placement and tracking
• Resolve customer complaints in a professional manner
• Update customer accounts and records as needed
• Maintain a positive and helpful attitude at all times

Skill Sets:

• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving skills
• Attention to detail
• Experience with customer service software and CRM systems
• Previous customer service experience preferred

Industry:

Professional Services

Category:

Consultancy

Skills: