Job Description:

Customer Support Agent

Job Description:

The Customer Support Agent will be responsible for providing support to customers with their inquiries, complaints, and feedback. They will work to ensure customer satisfaction and retention through prompt and effective communication.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat
• Resolve customer complaints and issues in a timely manner
• Provide product information and assistance to customers
• Document and track customer interactions and feedback
• Collaborate with other team members to ensure customer needs are met

Skill Sets:

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities
• Ability to remain calm and professional under pressure
• Attention to detail
• Ability to multi-task and prioritize effectively

Industry:

Professional Services

Category:

Consultancy

Skills: