Job Description:

Job Description: E-Commerce Client Support

Responsibilities:

• Respond to client inquiries via email, phone, and chat in a timely and professional manner
• Assist clients with order tracking, product information, and general inquiries
• Troubleshoot and resolve any client issues or concerns
• Manage and update client accounts and information in the CRM system
• Collaborate with sales and operations teams to ensure client satisfaction
• Provide feedback to management on client trends and suggestions for improvement

Skill Sets:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in CRM systems and other client support platforms
• Ability to work well under pressure and prioritize tasks effectively
• Knowledge of e-commerce industry trends and best practices
• Experience in customer service or client support roles preferred

Industry:

Business Services

Category:

Facilities Management

Skills: