Job Description:

Job Description

We are looking for a Guest Service Agent to join our team and provide excellent customer service to our guests. The Guest Service Agent will be responsible for greeting and checking in guests, answering phone calls and emails, making reservations, and ensuring that guests have a positive experience during their stay.

Responsibilities

• Greet guests in a friendly and professional manner
• Check guests in and out of the hotel
• Answer phone calls and emails and respond to guest inquiries
• Make reservations and manage bookings
• Handle guest complaints and resolve issues in a timely and efficient manner
• Provide information about hotel amenities, local attractions, and directions
• Maintain a clean and organized front desk area

Skill Sets

The ideal candidate for this position will have the following skills and qualifications:

• Excellent customer service skills
• Strong communication skills
• Attention to detail
• Ability to multitask and prioritize tasks
• Proficient in computer programs such as MS Office and hotel booking systems
• Previous experience in hospitality or customer service preferred
• Ability to work well in a team and independently

Industry:

Leisure, Travel & Tourism

Category:

Hospitality & Leisure

Skills: