Job Description:

Job Description:

The IT Support Engineer is responsible for providing technical support and assistance to users in an organization. They troubleshoot issues, install software, maintain hardware, and ensure the smooth operation of all IT systems.

Responsibilities:

• Provide technical support to users experiencing issues with hardware, software, or network connectivity
• Install and configure computer systems, software, and peripherals
• Monitor system performance and ensure uptime for critical IT systems
• Troubleshoot and resolve technical problems in a timely manner
• Manage user accounts, permissions, and access rights
• Create and maintain documentation of IT systems and procedures

Skill Sets:

• Strong knowledge of computer hardware, software, and network systems
• Excellent problem-solving and troubleshooting skills
• Ability to work well under pressure and prioritize tasks effectively
• Good communication and customer service skills
• Experience with Windows and Mac operating systems
• Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA) are a plus

Industry:

Professional Services

Category:

Consultancy

Skills: