Job Description:

Job Description

The Senior Guest Relation Executive is responsible for ensuring the highest level of guest satisfaction and loyalty by managing all interactions with guests in a professional and courteous manner.

Responsibilities

• Welcoming guests upon arrival and assisting with check-in/check-out processes
• Handling guest inquiries, concerns, and complaints in a prompt and efficient manner
• Coordinating guest requests for services, amenities, and information
• Maintaining guest databases and ensuring accurate guest records are kept
• Assisting guests with bookings, reservations, and special arrangements
• Providing personalized recommendations and guidance for guests to enhance their experience
• Collaborating with other departments to ensure seamless guest experiences
• Training and supervising junior guest relation staff
• Conducting guest satisfaction surveys and analyzing feedback to identify areas for improvement
• Monitoring guest reviews and online reputation management

Skill Sets

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to handle difficult situations with tact and diplomacy
• Attention to detail and organizational skills
• Problem-solving and decision-making abilities
• Knowledge of hospitality industry trends and best practices
• Proficiency in MS Office and reservation systems
• Previous experience in guest relations or customer service role
• Ability to work flexible hours, including weekends and holidays
• Fluency in multiple languages is a plus

Industry:

HealthCare

Category:

Health

Skills: