Job Description:

Job Description:

The Senior IT Support Engineer is responsible for providing technical support and troubleshooting assistance to staff members and clients. They must have a strong technical background and be able to effectively communicate complex technical information to non-technical users.

Responsibilities:

• Provide technical support to staff members and clients
• Troubleshoot hardware and software issues
• Install and configure IT equipment
• Monitor and maintain computer systems and networks
• Perform system upgrades and updates
• Create and maintain documentation for IT systems and procedures
• Handle IT-related project management tasks

Skill Sets:

• Strong technical background in IT support
• Excellent problem-solving skills
• Strong communication and interpersonal skills
• Ability to work well under pressure
• Experience with Windows and Mac operating systems
• Knowledge of networking protocols and troubleshooting
• Ability to prioritize and manage multiple tasks
• Certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP) may be required

Industry:

Professional Services

Category:

Consultancy

Skills: