Job Description:

Service Delivery Manager

Job Description:

• Oversee the delivery of services to clients to ensure customer satisfaction
• Manage a team of service professionals and monitor their performance
• Develop and implement service delivery strategies to meet client needs
• Collaborate with sales and marketing teams to identify new business opportunities
• Analyze service delivery data and prepare reports for senior management

Responsibilities:

• Manage service delivery team and ensure they meet KPIs
• Communicate with clients to understand their needs and resolve any issues
• Develop and implement service improvement plans
• Collaborate with other departments to ensure seamless service delivery
• Monitor service delivery metrics and make adjustments as needed

Skill Sets:

• Strong leadership and communication skills
• Excellent problem-solving abilities
• Ability to analyze data and make informed decisions
• Experience in project management
• Knowledge of IT service management best practices

Industry:

Human Resources

Category:

Recruitment

Skills: