Job Description:

Support Engineer

Job Description:

The Support Engineer will be responsible for providing technical support to customers and internal teams. They will troubleshoot issues, analyze problems, and find solutions to ensure smooth operation of systems and services. The Support Engineer will also collaborate with other departments to improve product and service quality.

Responsibilities:

• Provide technical support to customers via phone, email, or in person
• Troubleshoot and resolve technical issues efficiently
• Document and track support tickets and resolutions
• Collaborate with cross-functional teams to identify and address recurring issues
• Conduct training sessions for customers and internal staff
• Stay updated on industry trends and technologies

Skill Sets:

• Strong problem-solving skills
• Excellent communication and interpersonal skills
• Technical proficiency in troubleshooting hardware and software systems
• Ability to work well under pressure and prioritize tasks effectively
• Knowledge of network protocols and security measures
• Experience in customer support or technical support role

Industry:

Professional Services

Category:

Consultancy

Skills: