Job Description:

Job Description:

The Technical Support Professional will be responsible for providing technical assistance and support to customers who are experiencing technical difficulties. This role will involve troubleshooting problems, communicating solutions, and assisting with the implementation of technical fixes.

Responsibilities:

• Responding to customer queries in a timely and professional manner
• Troubleshooting technical issues and providing solutions
• Assisting customers with the installation and configuration of software and hardware
• Documenting customer issues and resolutions
• Collaborating with other team members to resolve complex technical problems

Skill Sets:

• Strong communication skills
• Excellent problem-solving abilities
• Technical proficiency in hardware and software systems
• Ability to work well under pressure
• Experience in customer service or technical support roles

Industry:

Professional Services

Category:

Consultancy

Skills: