Job Description:

Job Description:

The VIP Lounge Host is responsible for providing exceptional customer service to VIP guests in a designated VIP lounge. They must ensure that all guests feel welcome, comfortable, and well taken care of during their visit to the lounge.

Responsibilities:

• Greet and welcome VIP guests as they enter the lounge
• Assist guests with seating and provide menu recommendations
• Take and deliver food and drink orders to guests in a timely manner
• Ensure the cleanliness and presentation of the lounge area at all times
• Address any customer concerns or complaints promptly and professionally
• Coordinate with other staff members to ensure smooth operations in the lounge
• Upsell additional services or products to guests as appropriate
• Maintain a positive attitude and friendly demeanor at all times

Skill Sets:

• Excellent customer service and communication skills
• Ability to multitask and work well under pressure
• Attention to detail and cleanliness
• Knowledge of food and beverage offerings
• Ability to remain calm and composed in high-stress situations
• Previous experience in hospitality or customer service preferred
• Ability to work evenings, weekends, and holidays as needed

Industry:

Human Resources

Category:

Recruitment

Skills: