Job Description:

Job Description: Aftersale Manager

Responsibilities:

• Oversee and manage the aftersales team to ensure timely delivery of quality service to customers
• Develop and implement aftersales strategies to improve customer satisfaction and retention
• Resolve customer complaints and issues in a professional and timely manner
• Analyze aftersales data and metrics to identify trends and areas for improvement
• Collaborate with other departments to streamline aftersales processes and improve overall customer experience

Skill Sets:

• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Problem-solving and decision-making skills
• Attention to detail and ability to multitask
• Experience in customer service and aftersales management

Industry:

Retail

Category:

Retail

Skills: