Job Description:

Customer Service Executive Job Description

Job Description:

A Customer Service Executive is responsible for providing excellent customer service by responding to customer inquiries, resolving issues, and ensuring customer satisfaction. They communicate with customers via phone, email, and chat to address their needs and provide assistance with product or service-related queries.

Responsibilities:

• Manage incoming customer inquiries and resolve issues in a timely manner
• Provide information about products or services and assist with placing orders
• Handle customer complaints and ensure customer satisfaction
• Maintain accurate customer records and update databases with relevant information
• Collaborate with other team members to provide a seamless customer experience
• Upsell and cross-sell products or services to increase revenue
• Follow up with customers to ensure issues are resolved and provide feedback

Skill Sets:

• Excellent communication skills
• Strong problem-solving abilities
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy
• Empathy and patience when dealing with customers
• Knowledge of customer service principles and practices
• Proficiency in using customer service software and tools
• Ability to work in a fast-paced environment

Industry:

Life Science

Category:

Pharmaceutical

Skills: