Job Description:

Call Center Agent Job Description

Job Responsibilities:

As a Call Center Agent, you will be responsible for:

• Answering incoming calls and assisting customers with their inquiries or concerns
• Making outbound calls to follow up on customer requests or to conduct surveys
• Providing excellent customer service and resolving customer issues in a timely manner
• Accurately documenting customer interactions and updating customer records
• Meeting performance targets for call handling and customer satisfaction

Required Skills:

To be successful as a Call Center Agent, you should have:

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks effectively
• Patience and empathy when dealing with customers
• Proficiency in using call center software and tools

Industry:

Retail

Category:

Retail

Skills: